TIMING IS EVERYTHING
1. Never return a gift on the 26th of December. There’s no flexibility when the return line is a mile long.
2. Try to return gifts between ten in the morning and noon. Stores are slower then and employees won’t see your return as interfering with their commission. BE AN ALLY
1. If you have the receipt, bring it.
2. If you do not have the receipt - Walk to the register and ask the clerk to hold the item while you look for something to exchange. Do not mention that you don’t have the receipt, unless you’re asked. It is easier for the clerk to be accommodating if you have already chosen an item to exchange.
3. Make sure the gift looks well cared for. Bring it wrapped in tissue and if possible in the store’s bag (avoid using a competitor’s bag if possible).
4. Ask, do not demand a solution. “What can we do so that we’re both happy?” is the right question. If they can’t help, the next question is “Who could help us resolve this?” SPECIAL CIRCUMSTANCES
If the store does not have any good option for exchange, explain why without demeaning their merchandise. “You have such beautiful things…unfortunately none of the children in our home are in your size range.”
Then suggest solutions:
1. “Do you have a sister store where I could use the credit?”
2. “Could I get a gift certificate for someone else?”
3. “Would it be possible to call another store and get my size?”*
*You want to enlist the employee, not alienate them. Chicago, IL- As a writer and editor for print publications and television, Jillian Hurley has spent the majority of her career focused on consumer based beauty needs. A special fascination with cosmetic advances was peaked while doing stories on Plastic Surgery and innovations in skincare pharmaceuticals.
Hurley launched www.AmericanBeautyAdvisor.com, after a twenty-year career in the beauty and fashion industry, working for and consulting with companies such as ABC television, Glamour Magazine, Cosmopolitan, Sports Illustrated, The Oprah Winfrey Show and Live with Regis and Kathy Lee. AmericanBeautyAdvisor.com is an up-to-the-minute beauty advice and reporting website with a panel of advisors from beauty, fashion, fitness and medical professions.
A brief stint as a model in the early 1980’s, proved to Hurley that behind the scenes is where she wanted to be and she learned about beauty maintenance from such celebrities as Christina Ferrari, Mary Hart, Marg Helgenberg and Kathy Ireland while
working backstage at fashion and beauty events.
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