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Customer Service



Articles about customer service.

By: James Hunt
For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People respond positively to good customer service (read entire article)
Viewed: 1180 Times
By: Wes Hopper
"Any business arrangement that is not profitable to the other person will in the end prove unprofitable for you. The bargain that yields mutual satisfaction is the only one that is apt to be repeated. (read entire article)
Viewed: 1120 Times
By: Fabienne Fredrickson
Imagine you've worked hard to market your services; you've attracted a prospective client, set up a “sales conversation” and gone through the whole sales process. Great job, but sometimes, no matt (read entire article)
Viewed: 699 Times
By: Kenneth Little
Customer service secrets of the professionals, which you can easily adapt and apply for yourself, center on a passionate desire to measure, control and improve your team's performance.These suggesti (read entire article)
Viewed: 1025 Times
By: Kenneth Little
Customer service needs to have the goal of helping you profit from keeping customers. Keeping customers needs to be a priority because gaining new ones is more expensive. You can decrease new custome (read entire article)
Viewed: 641 Times
By: Gwendolyn Lee
If you've already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! You're halfway to becoming a pro. Follow these last five steps and you'll be on track to b (read entire article)
Viewed: 1125 Times
By: Lynn VanDyke
The business world is changing and your company must catch up. Consumers are driving the quest for information and personality. Customers are demanding to trade their hard earned cash for prompt, re (read entire article)
Viewed: 905 Times
By: John Dir
One of the first signs of a sinking ship in business is poor customer service. To magnify this fact, when customers are not satisfied with the level of service they receive after the sale, poorly han (read entire article)
Viewed: 696 Times
By: Ginger Marks
The potential for success lies within you. Granted you must be brave, committed and flexible; you also must remain clearly focused on your goal. Whether that goal is to build a small customer base or (read entire article)
Viewed: 798 Times
By: Alan Boyer
This may seem somewhat simplistic, but I think we need to clearly define what we mean by customer satisfaction.Customer satisfaction is meeting…..or exceeding the expectations of the customer.We oft (read entire article)
Viewed: 779 Times
By: Scott Ginsberg
I've been to 97 concerts in my lifetime. I know this because every ticket stub of every show I've ever seen since I was 12 lay under a sheet of glass on my coffee table. Some of the stubs are signed (read entire article)
Viewed: 737 Times
By: Mike Moore
Last week I went to a local pharmacy to have a prescription filled. As I approached the prescription counter I noticed a sign beside the cash register that said, “ Let's Talk.” Considering it an (read entire article)
Viewed: 740 Times
By: Tim Warren
Can you Imagine?Wouldn't it be nice to have your annual marketing costs go down while sales increase every year? This is what will happen when your guides and staff are enrolled in helping you pro (read entire article)
Viewed: 714 Times
By: Lance Winslow
As a customer we have all come across business establishments where we received good customer service and occasionally when that service is great it really stands out. Today even good customer service (read entire article)
Viewed: 667 Times
By: Scott Morris
Why on earth would you want to run an event for your business? Events take a lot of organizing and publicity, not to mention the time you might not have and, depending on what you want to do, they can (read entire article)
Viewed: 899 Times
By: Mary Eule
Responding to angry, disgruntled and frustrated customers can be very stressful, especially over the phone. However, I strongly believe that this is precisely the time when businesses have a golden op (read entire article)
Viewed: 2000 Times
By: Steve Singleton
The key to good customer service is meeting your clients' expectations the first time, every time. But if you want to move beyond good customer service, you have to exceed those expectations, maybe no (read entire article)
Viewed: 751 Times
By: Steve Singleton
You may be the leader in your industry, already well known for delivering top customer service. You may be experiencing the meaning of the truism, “It's lonely at the top.” When your company looks (read entire article)
Viewed: 704 Times
By: Ed Sykes
How many times have you heard something similar to this in a customer service situation?Customer: “Why don't you just do it this way, and it will take care of the situation.”Customer Service Per (read entire article)
Viewed: 664 Times
By: Christoph Puetz
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course - your pro (read entire article)
Viewed: 715 Times
By: Lisa Packer
It's bound to happen sooner or later – yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer. It may be an employee mistake (honest or intentional), i (read entire article)
Viewed: 806 Times
By: David Coxell
It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.However life is r (read entire article)
Viewed: 806 Times
By: Milana Leshinsky
Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes."Into every professional practice falls a little rain, or better said...walks i (read entire article)
Viewed: 714 Times
By: Sonia Colon
Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame people for watching their shrinking dollars. If you (read entire article)
Viewed: 728 Times
By: Susan Freidmann
Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business. (read entire article)
Viewed: 781 Times
By: Hank Brigman
Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What coul (read entire article)
Viewed: 765 Times
By: Tim Knox
If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to h (read entire article)
Viewed: 1150 Times
By: Peter Hunter
What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so di (read entire article)
Viewed: 691 Times

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