Articles about customer service. |
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For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People respond positively to good customer service (read
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"Any business arrangement that is not profitable to the other person will in the end prove unprofitable for you. The bargain that yields mutual satisfaction is the only one that is apt to be repeated. (read
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Imagine you've worked hard to market your services; you've attracted a prospective client, set up a “sales conversation” and gone through the whole sales process. Great job, but sometimes, no matt (read
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Customer service secrets of the professionals, which you can easily adapt and apply for yourself, center on a passionate
desire to measure, control and improve your team's performance.These suggesti (read
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Customer service needs to have the goal of helping you profit from keeping customers. Keeping customers needs to be a priority because gaining new ones is more expensive. You can decrease new custome (read
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If you've already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! You're halfway to becoming a pro. Follow these last five steps and you'll be on track to b (read
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Viewed: 218 Times
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The business world is changing and your company must catch up. Consumers are driving the quest for information and personality. Customers are demanding to trade their hard earned cash for prompt, re (read
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Viewed: 286 Times
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One of the first signs of a sinking ship in business is poor customer service. To magnify this fact, when customers are not satisfied with the level of service they receive after the sale, poorly han (read
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Viewed: 188 Times
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The potential for success lies within you. Granted you must be brave, committed and flexible; you also must remain clearly focused on your goal. Whether that goal is to build a small customer base or (read
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This may seem somewhat simplistic, but I think we need to clearly define what we mean by customer satisfaction.Customer satisfaction is meeting…..or exceeding the expectations of the customer.We oft (read
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I've been to 97 concerts in my lifetime. I know this because every ticket stub of every show I've ever seen since I was 12 lay under a sheet of glass on my coffee table. Some of the stubs are signed (read
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Last week I went to a local pharmacy to have a prescription filled. As I approached the prescription counter I noticed a sign beside the cash register that said, “ Let's Talk.” Considering it an (read
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Can you Imagine?Wouldn't it be nice to have your annual marketing costs go down while
sales increase every year? This is what will happen when your guides
and staff are enrolled in helping you pro (read
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Viewed: 239 Times
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As a customer we have all come across business establishments where we received good customer service and occasionally when that service is great it really stands out. Today even good customer service (read
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Why on earth would you want to run an event for your business? Events take a lot of organizing and publicity, not to mention the time you might not have and, depending on what you want to do, they can (read
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Responding to angry, disgruntled and frustrated customers can be very stressful, especially over the phone. However, I strongly believe that this is precisely the time when businesses have a golden op (read
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Viewed: 764 Times
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The key to good customer service is meeting your clients' expectations the first time, every time. But if you want to move beyond good customer service, you have to exceed those expectations, maybe no (read
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Viewed: 233 Times
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You may be the leader in your industry, already well known for delivering top customer service. You may be experiencing the meaning of the truism, “It's lonely at the top.” When your company looks (read
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Viewed: 210 Times
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How many times have you heard something similar to this in
a customer service situation?Customer: “Why don't you just do it this way, and it will
take care of the situation.”Customer Service Per (read
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Viewed: 181 Times
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Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course - your pro (read
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Viewed: 202 Times
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It's bound to happen sooner or later – yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer. It may be an employee mistake (honest or intentional), i (read
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It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.However life is r (read
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Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes."Into every professional practice falls a little rain, or better said...walks i (read
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Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame people for watching their shrinking dollars. If you (read
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Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business. (read
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Viewed: 191 Times
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Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What coul (read
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Viewed: 182 Times
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If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to h (read
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Viewed: 613 Times
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What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so di (read
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Viewed: 117 Times
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